What to Expect at a Veterinary Appointment
Understanding what you can expect at your first appointment will help make the process more pleasant for both you and your pet.
Get Settled
Please come about 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
One of our staff will review your pet's history and discuss their issues. There will be time for you to ask any questions you may have, and the vet will answer them.
Examination, Diagnosis & Treatment
Once your pet has been examined, you will receive a diagnosis and treatment options. Your veterinarian will work with you to develop a treatment plan for your pet.
Following your visit, we will write a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for your reference.
Our Pet Care Philosophy
We are proud to serve pet owners in Woburn. We are committed to providing state-of-the-art veterinary services to you and your pet with compassion and care.
We are passionate about preventive care, client education, and providing comprehensive preventive and emergency care to pets in our community. We also serve the areas of Burlington, Lexington & Winchester.
Hospital FAQs
Here are our most frequently asked questions about our payment options, office policies, and appointment booking.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required up front, with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.